Refund policy
RETURN & REFUND POLICY
RETURNS
We do not accept returns or exchanges unless the item you purchased is defective, and a claim is submitted within 45 days of the original purchase. Proof of purchase may be required to process your refund (e.g., Order Number).
If you receive a defective item, please contact us at hola@robotsoap.com with details and pictures of the product and the defect. You can send the item you consider defective to:
RobotSoap Inc. - 88 Greenwich Ave. Greenwich, CT 06830.
Upon receipt of the returned product, we will fully examine it and notify you via email within a reasonable period of time whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original payment method.
Gift cards and Item(s) listed as Final Sale are non-refundable. Items purchased as a bundle or set (e.g., Duo pack) must be returned in full to be eligible for a refund.
To require refunds or exchanges of purchases made outside of RobotSoap Website, kindly communicate with the retailer purchased from regarding their policy. If it is Amazon, please contact support through the order summary page of your order.
RETURNS
We do not accept returns or exchanges unless the item you purchased is defective, and a claim is submitted within 45 days of the original purchase. Proof of purchase may be required to process your refund (e.g., Order Number).
If you receive a defective item, please contact us at hola@robotsoap.com with details and pictures of the product and the defect. You can send the item you consider defective to:
RobotSoap Inc. - 88 Greenwich Ave. Greenwich, CT 06830.
Upon receipt of the returned product, we will fully examine it and notify you via email within a reasonable period of time whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price using the original payment method.
Gift cards and Item(s) listed as Final Sale are non-refundable. Items purchased as a bundle or set (e.g., Duo pack) must be returned in full to be eligible for a refund.
To require refunds or exchanges of purchases made outside of RobotSoap Website, kindly communicate with the retailer purchased from regarding their policy. If it is Amazon, please contact support through the order summary page of your order.